FAQs & Troubleshooting
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199 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I print, the pages are smudged with ink. What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12The printer status is Offline or Paused.
- 13How do I clear Machine Error 46?
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Delete print jobs from the print queue.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25I cannot remove red-eye.
- 26I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 27How do I clear the message "PAPER JAM" from the display?
- 28Why can't I print when an ink cartridge is empty?
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Change the printer driver settings (Windows/macOS)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Is my Brother machine compatible with Windows Vista?
- 35When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Can I use AirPrint with my Brother machine?
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45The LCD displays an error code (number). What does it mean?
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Can I print from or scan to Android™ Smartphone?
- 48The edge of glossy paper is smudged.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?