FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Delete print jobs from the print queue.
- 6The printer status is Offline or Paused.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8How do I know which side up my photo paper should be in the tray?
- 9The edge of glossy paper is smudged.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Scan and save a document in PDF format (Scan to File)
- 12One or more of my colors are not printing (blank). What can I do?
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14When I print, the pages are smudged with ink. What should I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21How do I clear Machine Error 46?
- 22Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24Open the Status Monitor
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Pre-Required Procedures (Linux)
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30How do I clear the message "PAPER JAM" from the display?
- 31Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Can I use AirPrint with my Brother machine?
- 35How to identify your Operating System (OS).
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37Where is the USB port on the machine?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41Images of the thumbnail page from the media (memory) card won't print.
- 42When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 43ControlCenter3 displays a blank screen at startup (Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Windows 7 Support Information
- 46Which E-mail packages are compatible with ControlCenter3?
- 47How do I re-install the drivers?
- 48I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)