FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Ink
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6How do I know which side up my photo paper should be in the tray?
- 7How do I load envelopes into my machine?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11Ink Low
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14Load paper in the paper tray
- 15Delete print jobs from the print queue.
- 16How do I clear the message "Cannot Detect" from the display?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20What driver package format is supported by my Linux distribution?
- 21"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 22Can I print from or scan to Android™ Smartphone?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Important points for specifying the scan area (Linux)
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26The edge of glossy paper is smudged.
- 27Change the printer driver settings (Windows/macOS)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31One or more of my colors are not printing (blank). What can I do?
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38Scan and save a document in PDF format (Scan to File)
- 39Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 40When I print, the pages are smudged with ink. What should I do?
- 41Paper Jam
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Open the Control Panel (For Windows)
- 45Install PaperPort™ 12SE / 14SE onto Windows 10.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Can I use AirPrint with my Brother machine?
- 50I cannot print from my computer via USB.