FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The printer status is Offline or Paused.
- 7How to identify your Operating System (OS).
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Paper Jam
- 11Replace Ink
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17How do I load envelopes into my machine?
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 26Improve poor print quality.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29How do I clear the message "Cannot Detect" from the display?
- 30Scan an image and insert it in a Windows XP application
- 31How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33Configure the Scan to Email Feature (Linux)
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Pre-Required Procedures (Linux)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Open the Status Monitor
- 39Delete print jobs from the print queue.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45Can third party ink be used to refill the ink cartridges?
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47When I print, the pages are smudged with ink. What should I do?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 50Cannot print after a Windows 10 update (June 2020)