FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7What driver package format is supported by my Linux distribution?
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Change the printer driver settings (Windows/macOS)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 16Open the Status Monitor
- 17I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 18Delete print jobs from the print queue.
- 19Can I use AirPrint with my Brother machine?
- 20Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 21When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 22One or more of my colors are not printing (blank). What can I do?
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24Images of the thumbnail page from the media (memory) card won't print.
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Create or view a XML Paper Specification document
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29How do I clear the message "Unable to..." or "... Unable" ?
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31Replace Ink
- 32Can I adjust the Sleep Mode setting?
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42The edge of glossy paper is smudged.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44I cannot print from my computer via USB.
- 45The printer status is Offline or Paused.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.