FAQs & Troubleshooting
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193 Results
- 1Replace Drum
- 2Replace Toner
- 3The printer status is Offline or Paused.
- 4(Video) Load A5 long edge paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Inside
- 7Jam Tray
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Load A5 short edge/A4/Letter paper
- 10How to identify your Operating System (OS).
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12Set up your Brother machine on a wireless network.
- 13"Offline" appears on the Status Monitor.
- 14Toner Low
- 15What driver package format is supported by my Linux distribution?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17What is Toner Continue Mode?
- 18Load paper in the paper tray
- 19I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 20Clean the Drum Unit.
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23(Video) Unpack your Brother machine
- 24Can I print from or scan to Android™ Smartphone?
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Drum !
- 30(Video) Set up your Brother machine
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Printing/ Scanning with a mobile device
- 37What is Brother iPrint&Scan?
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40TONER ENDED
- 41No Toner
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Check the remaining life of my Brother machine's drum.
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.