FAQs & Troubleshooting
Popular |
208 Results
- 1Paper Jam
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I know which side up my photo paper should be in the tray?
- 5Scan and save a document in PDF format (Scan to File)
- 6The printer status is Offline or Paused.
- 7Delete print jobs from the print queue.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9How do I load envelopes into my machine?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace Ink
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Change the printer driver settings (Windows/macOS)
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Is my Brother machine compatible with Windows Vista?
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22The edge of glossy paper is smudged.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Which E-mail packages are compatible with ControlCenter3?
- 28Can third party ink be used to refill the ink cartridges?
- 29When I print, the pages are smudged with ink. What should I do?
- 30Where is the USB port on the machine?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 37One or more of my colors are not printing (blank). What can I do?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Install PaperPort™ 12SE / 14SE onto Windows 10.
- 42How do I clear the message "Cannot Detect" from the display?
- 43When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45"Offline" appears on the Status Monitor.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47How to identify your Operating System (OS).
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options