FAQs & Troubleshooting
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190 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6How do I load paper?
- 7How do I know which side up my photo paper should be in the tray?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Where can I get FaceFilter Studio and what can I do with this application?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Delete print jobs from the print queue.
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13The edge of glossy paper is smudged.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16I'm using Macintosh. What is the PreScan option used for?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Change the printer driver settings (Windows/macOS)
- 20How do I clear Machine Error 46?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26One or more of my colors are not printing (blank). What can I do?
- 27I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 28Why can't I print when an ink cartridge is empty?
- 29What driver package format is supported by my Linux distribution?
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Change the user interface of ControlCenter3
- 35Can third party ink be used to refill the ink cartridges?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When I print, the pages are smudged with ink. What should I do?
- 39Where is the USB port on the machine?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43How do I print envelopes?
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45Open the "Scanners and Cameras" and Properties.
- 46Can I use AirPrint with my Brother machine?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The printer status is Offline or Paused.
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50Is my Brother machine compatible with Windows Vista?