FAQs & Troubleshooting
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182 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3I cannot establish a connection using Wireless Direct.
- 4I cannot print using FLe tape and get an error message.
- 5How do I connect my printer via Wi-Fi®?
- 6Installing the software
- 7Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 13I cannot connect my machine to the wireless network.
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Where can I download the latest P-touch Editor for Mac?
- 16What Android™ mobile application can I use?
- 17How do I transfer label templates with P-touch Transfer Express?
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19Where can I find the printer's network settings, such as IP address?
- 20I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 21Power Supply
- 22Where can I find the IP addresses of my computer and the printer?
- 23What is P-touch Library?
- 24How to charge the rechargeable Li-ion battery
- 25I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 26Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 27Poor print quality when printing on narrow labels. (iPrint&Label)
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 30The tape does not cut well.
- 31What iOS mobile application can I use?
- 32Where can I find my Brother printer's serial number?
- 33How do I reset network setting?
- 34How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 37How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 38I cannot print after updating the firmware or font data.
- 39Attaching the Keyboard LCD Unit
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41Printing is not possible. (P-touch Editor5.3 for Mac)
- 42How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46How to open the Devices and Printers window
- 47How do I clean / maintain my printer?
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49How do I uninstall the printer driver?
- 50How do I print multiple lines and how many lines can I print?