FAQs & Troubleshooting
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111 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Printing is not possible. (USB connection)
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10Which brands of Ni-MH rechargeable batteries do you recommend?
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12Where can I find my Brother printer's serial number?
- 13The screen ‘locks’, or the printer does not respond normally.
- 14Printing is not possible. (P-touch Editor5.3 for Mac)
- 15I get an error message and cannot update the firmware. (Windows 10 or later)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17How to open the Devices and Printers window
- 18How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 19How to identify your Operating System (OS) for Windows or Mac
- 20The text cannot be printed as specified.
- 21When I press the print key, the power turns off.
- 22How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 25How do I change the size of characters?
- 26How do I initialize and clear the printer to factory default settings?
- 27Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31How to install Brother software on a computer not connected to the Internet
- 32I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 33The printer stops while printing a label.
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35How do I print multiple lines and how many lines can I print?
- 36How do I change the style to italics?
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39How do I type symbols?
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42Can my printer use TZ/TZe tapes?
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The top and base layers of the laminated tape are misaligned.
- 46How do I create a small label?
- 47I can no longer print from my computer, even though I was able to print previously.
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49Can I change the text settings line by line?
- 50How do I clear the current format settings and/or the text on the display?