FAQs & Troubleshooting
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110 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Configuring frequently-used scan settings on your computer.
- 4TWAIN or WIA errors appear when starting to scan. (Windows)
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Pad
- 8Easy Scan to E-mail
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Card Jam
- 11Scan from the Brother iPrint&Scan application using Windows Phone.
- 12Replace Roller
- 13What is Brother Web Connect?
- 14Can I print from or scan to Android™ Smartphone?
- 15What driver package format is supported by my Linux distribution?
- 16The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 17How to identify your Operating System (OS).
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Clean the Separation Pad
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Do not insert card
- 22No Profile set
- 23The scan speed is too slow.
- 24Paper suitable for scanning
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Uninstall Scan-key-tool. (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 29Clean the Pick-up Roller
- 30Out of Memory
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Other Error (Other Error)
- 33I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 34Load Documents
- 35How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 36The document was not fed.
- 37TWAIN errors appear when starting to scan. (Macintosh)
- 38Address Book Full
- 39Rename the File
- 40Can not scan a long document.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Authenticate Err
- 43Replace Parts
- 44Document Jam
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Scan using XSane or GIMP (Linux)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Uninstall the scanner driver. (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)