FAQs & Troubleshooting
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174 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I change the language setting? (P-touch Editor Lite LAN)
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4How do I transfer label or slip templates?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Where can I find my Brother printer's serial number?
- 7While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 8The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 9How do I transfer label templates with P-touch Transfer Express?
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 16Can my printer use TZ/TZe tapes?
- 17The fabric tape became detached after washing.
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The tape got jammed or stuck in the printer.
- 21How to delete the registry information and files related to the printer driver
- 22Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 23How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 24Printing is not possible. (USB connection)
- 25How is the print head cleaning cassette used?
- 26Can I print from any software other than P-touch Editor? (for Windows)
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How to open the Devices and Printers window
- 30Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 31How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 36Creating a label with GIMP (Linux®)
- 37How to identify the printer's firmware version
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 44I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50How to print in high resolution mode using an HG tape