FAQs & Troubleshooting
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102 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6How to use a 9/64" (3.5 mm) wide tape
- 7Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 8How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 9How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 11The driver downloaded from the website cannot be installed.
- 12When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 13Printing is not possible. (USB connection)
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15How to open the Devices and Printers window
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 18How to identify your Operating System (OS) for Windows or Mac
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20How do I create name badges by joining "First Name" and "Last Name" fields together?
- 21Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 25Can I directly operate my printer from a self-developed application software and print a label?
- 26How do I uninstall the printer driver?
- 27The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 28The tape got jammed or stuck in the printer.
- 29How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 30I cannot find the template files. (P-touch Editor 3.x for Mac)
- 31When I try to use the database function, an application error occurs.
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33Where can I find my Brother printer's serial number?
- 34Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 35I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 38I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 39P-touch Editor crashes when I open it on my Mac.
- 40How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 43I want to print without excess tape before the label.
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 47How to delete the registry information and files related to the printer driver
- 48How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50How do I create an Address Label? (P-touch Editor 5.0 for Windows)