FAQs & Troubleshooting
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117 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I eliminate the margin from the start or end of my label when printing?
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Can I change the text settings line by line?
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How do I change the size of characters?
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17How do I uninstall the printer driver?
- 18Where can I find my Brother printer's serial number?
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 21How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 22How to open the Devices and Printers window
- 23The fabric tape became detached after washing.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25How do I print multiple lines and how many lines can I print?
- 26Can my printer use TZ/TZe tapes?
- 27The tape got jammed or stuck in the printer.
- 28"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30How to delete the registry information and files related to the printer driver
- 31When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33When I try to print a label, it comes out blank. (for Mac)
- 34Why does my machine display "Line Limit!" when I press the Enter key?
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39Can I directly operate my printer from a self-developed application software and print a label?
- 40My label is not cut automatically after printed.
- 41Why doesn't my machine turn on when the Power key is pressed?
- 42Printing is not possible. (P-touch Editor 5.0 for Mac)
- 43Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 44My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 45P-touch Editor crashes when I open it on my Mac.
- 46How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 47How can I print without displaying the print monitor screen?
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)