FAQs & Troubleshooting
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- 1This printer is not detected when establishing a Bluetooth® connection.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4The print quality is poor, and the image is too light or dark.
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 11I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Printing from an Android™ device
- 13Printing is not possible. (USB connection)
- 14How do I create and transfer templates? (for Mac)
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16How to charge the rechargeable Li-ion battery
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What Android™ mobile application can I use?
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20Where can I find my Brother printer's serial number?
- 21What iOS mobile application can I use?
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 25I cannot connect my printer to a Windows 11 computer via USB.
- 26(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27When printing from an application, the application's "Collate" setting does not work correctly.
- 28The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 29The side margins are incorrect.
- 30How to insert paper
- 31How to delete the registry information and files related to the printer driver
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How do I switch to and use the mass storage mode?
- 34Installing the CUPS wrapper/LPR printer driver (Linux®)
- 35Uninstalling the printer driver (Linux®)
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40The printer does not turn on, so I cannot print.
- 41I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 42Installing a CA certificate
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46Some of the print options in OpenOffice do not work. (Linux®)
- 47How to install Brother software on a computer not connected to the Internet
- 48How to open the Devices and Printers window
- 49How do I uninstall the printer driver?
- 50(Video) I connected multiple printers of the same model to one computer but can only print from one of them.