FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Load A4/Letter paper
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print using only the black ink tank when the Color tanks have run out.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Change the Print Setting Options When Having Printing Problems
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Telephone Line Interference/VoIP.
- 11(Video) Fill the ink tanks
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Print as a Poster (Windows®)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16Check the Print Quality
- 17Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 18One or more of my colors are not printing (blank).
- 19Document Jam
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Correct the Paper Feed to Clear Vertical Lines
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Paper Size Mismatch
- 26What driver package format is supported by my Linux distribution?
- 27(Video) Unpack your Brother machine
- 28The printer status is Offline or Paused.
- 29Paper Jam
- 30What is Brother iPrint&Scan?
- 31Check the Print Alignment from Your Brother Machine
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 33(Video) Set up your Brother machine
- 34(Video) Connect telephone line and power cords
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Refill Ink
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Where is the USB/Ethernet port on the machine?
- 39Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Use voice mail on the same line as my Brother machine.
- 44Load envelopes
- 45Set up a Brother machine and your mobile device on a wireless network
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48What is Brother Web Connect?
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Can I transfer faxes to the PC when my machine has a mechanical problem?