FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed inside the Machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Lines across the page
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Cannot Detect
- 9(Video) Paper is Jammed in the Back of the Machine
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11Ghosting images
- 12Use Universal Print (Windows)
- 13What driver package format is supported by my Linux distribution?
- 14(Video) Set up your Brother machine
- 15How to identify your Operating System (OS).
- 16Poor fixing
- 17(Video) Paper is Jammed in the MP tray
- 18Check the remaining ink or toner level (Linux)
- 19What is the recommended paper?
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I cannot print full-page photos or images using Email Print.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24Media Type Mismatch or Media Mismatch
- 25Change the printer driver settings (Windows)
- 26Size Error DX or Size Error 2-sided
- 27(Video) Paper is Jammed in the 2-sided Tray
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29What is the default password for my Brother machine?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Export an address book and import it to another machine
- 32Wrong Toner or Wrong Toner Cartridge
- 33After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35Protect your Brother machine against unauthorised access over the network
- 36Discover the MAC address of the Brother network card
- 37Cannot Print ##
- 38The printer status is Offline or Paused.
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Toner Low or Prepare New Toner Cartridge
- 41In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 42Drum !
- 43Toner specks
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50Add your Brother machine with AirPrint (macOS)