FAQs & Troubleshooting
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386 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13What is Distinctive Ring and how do I program it?
- 14I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 15What is Brother iPrint&Scan?
- 16What driver package format is supported by my Linux distribution?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18One or more of my colors are not printing (blank).
- 19When I print, the pages are smudged with ink.
- 20Ink Absorber Full
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24How do I load paper?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Connect your Brother machine to your mobile device via a wireless router or access point.
- 28Load A3 or ledger paper and program my Brother machine to print on it.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Replace Ink
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35My printed pages and received faxes are cut off.
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 43Unable to Print 5X
- 44How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 45Change the number of times my Brother machine rings before it answers.
- 46How do I know which side up my photo paper should be in the tray?
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Can I transfer faxes to the PC when my machine has a mechanical problem?
- 49Forward a fax to another fax machine when my machine has a mechanical problem.
- 50Paper Jam