FAQs & Troubleshooting
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140 Results
- 1Replace Ink
- 2Paper Size Mismatch
- 3I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4Install Starter Ink
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8(Video) Print a long paper
- 9Can I send a print job to multiple machine email addresses using Email Print?
- 10When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 11Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 12Change the printer driver settings (Windows)
- 13Cannot Print XX or Print Unable XX
- 14Ink Low
- 15Cannot Detect
- 16What is the default password for my BRAdmin or Web Based Management?
- 17I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Large characters are printed incorrectly. (Linux)
- 20Delete a network scanner entry. (Linux)
- 21Set up your Brother machine on a wireless network (Windows/macOS)
- 22Check the Print Quality
- 23The printer status is Offline or Paused.
- 24Why doesn't my Brother machine have a dial tone?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26One or more of my colors are not printing (blank).
- 27When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 28Printer Jam or Paper Jam
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32I cannot print on a wireless (Wi-Fi) network (Windows)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Protect your Brother machine against unauthorised access over the network
- 36Cover is Open
- 37Improve poor print quality.
- 38What is the recommended paper?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49How Brother inkjet printers measure remaining page yields
- 50Document is Jammed in the Top of the ADF Unit