FAQs & Troubleshooting
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340 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace Ink
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load A4/Letter paper
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8(Video) Load A3/Ledger paper
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The printer status is Offline or Paused.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12(Video) Install Ink Cartridges
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Where is the USB/Ethernet port on the machine?
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Connect telephone line and power cords
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Paper Jam
- 26(Video) Update the Driver or Firmware for your Brother machine
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Adjust the Machine Volume
- 30Document Jam
- 31Paper Tray #1 not detected/ Paper Tray #2 not detected
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Change the Print Setting Options When Having Printing Problems
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Unable to Scan / Scan Unable
- 39Unable to Print XX
- 40Cannot Detect
- 41Reset the Network Settings to Factory Default
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot find some options in the Print dialog box (macOS 11 or later)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 48Print as a Poster (Windows®)
- 49Enable the Brother machine's network interface.
- 50(Video) Set up your Brother machine