FAQs & Troubleshooting
![]() |
Popular |
138 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Set up your Brother machine
- 5No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 6Cannot Scan XX or Unable to Scan XX
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 10The printer status is Offline or Paused.
- 11What is the recommended paper?
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13Cannot Print XX or Print Unable XX
- 14Paper Size Mismatch
- 15Change the Print Options to Improve Your Print Results
- 16Install Starter Ink
- 17Replace Ink
- 18What is the default password for my Brother machine?
- 19Check the remaining ink or toner level (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Change the printer driver settings (Windows)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25Sleep
- 26How to identify your Operating System (OS).
- 27Discover the MAC address of the Brother network card
- 28Cannot Detect
- 29What is the default password for my BRAdmin or Web Based Management?
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31One or more of my colors are not printing (blank).
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33Document is Jammed in the Bottom of the ADF Unit
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40Telephone Line Interference/VoIP.
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42Wrong Ink Cartridge
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Cover is Open
- 49Improve poor print quality.
- 50Reset the Network Settings to Factory Default