FAQs & Troubleshooting
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335 Results
- 1(Video) Install Ink Cartridges
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Correct the Paper Feed to Clear Vertical Lines
- 5(Video) Load A4/Letter paper
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Send or Receive an Email Securely Using SSL TLS
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Change the Print Setting Options When Having Printing Problems
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13(Video) Connect telephone line and power cords
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Combine multiple scanned documents into a single file with PaperPort™
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21Replace Ink
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 24Easy Scan to E-mail
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Forward a fax to another fax machine when my machine has a mechanical problem.
- 28Check the Print Alignment from Your Brother Machine
- 29(Video) Unpack your Brother machine
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I cannot find some options in the Print dialog box (macOS 11 or later)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Forward Incoming Faxes to Another Machine
- 36Setup a Brother machine on a wireless (Wi-Fi) network.
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38What is Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Ink Low
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43Where is the USB/Ethernet port on the machine?
- 44Reset the Network Settings to Factory Default
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 48Check the Print Quality
- 49Load Envelopes in Paper Tray #1
- 50Send an Email with User Authentication