FAQs & Troubleshooting
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335 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A3/Ledger paper
- 4(Video) Load A4/Letter paper
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6(Video) Install Ink Cartridges
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Change the Print Setting Options When Having Printing Problems
- 17Replace Ink
- 18Where is the USB/Ethernet port on the machine?
- 19Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 20(Video) Connect telephone line and power cords
- 21(Video) Load and print an Envelope (Manual Feed Slot)
- 22Enable the Brother machine's network interface.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25What is Brother iPrint&Scan?
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 30Print as a Poster (Windows®)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32(Video) Unpack your Brother machine
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Paper Jam
- 35Add your Brother machine with AirPrint (macOS)
- 36Load Documents on the Scanner Glass
- 37Paper Tray #1 not detected/ Paper Tray #2 not detected
- 38When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Use voice mail on the same line as my Brother machine.
- 41Load Photo Paper in Paper Tray #1
- 42Transfer faxes to the PC when my machine has a mechanical issue.
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Check the Print Alignment from Your Brother Machine
- 46Check the Print Quality
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Load Paper in the Manual Feed Slot
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)