FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Delete print jobs from the print queue.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Change the printer driver settings (Windows/macOS)
- 16Transfer faxes to the PC when my machine has a mechanical problem
- 17I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18How do I clean white or black spots on printed documents?
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Store numbers on my Brother machine for easy dialing.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Why doesn't the machine answer when receiving a call?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26Scan a document from a Windows XP application
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31Configure a cover page for PC-FAX.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33The paper is skewed when it's printed.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37What is Distinctive Ring and how do I program it?
- 38Can I confirm that the FAX was sent correctly?
- 39Can I use voice mail on the same line as my Brother machine?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I use AirPrint with my Brother machine?
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45Cancel a fax that is currently being sent from my Brother machine.
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Is my Brother machine compatible with Windows Vista?