FAQs & Troubleshooting
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226 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2Can I print from or scan to Android™ Smartphone?
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7How do I clear the message "PAPER JAM" from the display?
- 8What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9How do I load paper?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I use AirPrint with my Brother machine?
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14How do I clear Machine Error 46?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Scan a document from a Windows XP application
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20Delete print jobs from the print queue.
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22How to identify your Operating System (OS).
- 23Change the printer driver settings (Windows/macOS)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32Improve poor print quality.
- 33When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36What driver package format is supported by my Linux distribution?
- 37I cannot scan when using SELinux (Security-Enhanced Linux)
- 38Delete a network scanner entry. (Linux)
- 39Pre-Required Procedures (Linux)
- 40The print speed is very slow when I use XML Paper Specification Printer Driver.
- 41Create or view a XML Paper Specification document
- 42Can I use voice mail on the same line as my Brother machine?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44One or more of my colors are not printing (blank). What can I do?
- 45Scan a document from a Windows Vista application
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Set the date and time
- 48The LCD displays an error code (number). What does it mean?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)