FAQs & Troubleshooting
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238 Results
- 1Installing the software
- 2The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 3How do I transfer label or slip templates?
- 4I cannot install the printer driver.
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6I got an error while installing the printer driver. (Linux®)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8What Android™ mobile application can I use?
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10Where can I find my Brother printer's serial number?
- 11How do I transfer label templates with P-touch Transfer Express?
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13Where can I download the latest P-touch Editor for Mac?
- 14What iOS mobile application can I use?
- 15(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 16The power button does not light up.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18(Video) When I print many continuous labels, part of the label data is printed twice.
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 26How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 27(Video) 2-color Printing is not possible.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How to uninstall the printer driver and software
- 30When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32Installing the LPR driver and CUPS wrapper driver (Linux®)
- 33The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 34How to identify the printer's firmware version
- 35P-touch Editor crashes when I open it on my Mac.
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How can I connect my printer wirelessly?
- 39Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 40I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 44My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 45I cannot print.
- 46How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 47(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48What kind of paper can I use for Print Service Plugin?
- 49(Video) 2-color labels are not printed clearly from a Mac.
- 50(Video) When printing solid red areas, the color may be uneven.