FAQs & Troubleshooting
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150 Results
- 1Replace Toner
- 2Jam Inside
- 3No Paper
- 4Replace Drum
- 5(Video) Load A4/Letter paper
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM without a USB cable.
- 8Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup™ or AOSS™)
- 9(Video) Load A5 paper
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11What do the LED indications mean?
- 12Load paper in the paper tray
- 13The printer status is Offline or Paused.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16"Offline" appears on the Status Monitor.
- 17What is Brother iPrint&Scan?
- 18My Brother machine could not be found over the network when I installed drivers on my PC.
- 19Drum !
- 20How to identify your Operating System (OS).
- 21Cover is Open
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23(Video) Setup a Brother machine on a wireless (Wi-Fi) network.
- 24The Error LED is still on or flashing after I replace the drum unit with a new one.
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26(Video) Set up your Brother machine
- 27Can I print from or scan to Android™ Smartphone?
- 28Toner Low
- 29Jam Tray
- 30No Toner
- 31Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM with a USB cable.
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Delete print jobs from the print queue.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Cartridge Error
- 40Wrong Paper Type
- 41(Video) Unpack your Brother machine
- 42Cooling Down
- 43What is the recommended paper?
- 44Clean the corona wire of the drum unit.
- 45Print a Printer Settings page.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Can I use AirPrint with my Brother machine?
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49What is Toner Continue Mode?
- 50No Drum