FAQs & Troubleshooting
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101 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Touch panel is malfunctioning.
- 3The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 4The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 5How do I adjust the sensitivity of the operation keys?
- 6How do I thread the machine (Threading the upper thread)?
- 7How do I adjust thread tension for embroidering?
- 8How do I hoop the fabric in the embroidery frame?
- 9How do I wind the bobbin?
- 10How do I set the bobbin?
- 11Data cannot be saved to the machine
- 12"Preventive maintenance is recommended." ppears on the LCD.
- 13Data cannot be saved to a USB flash drive
- 14How to change the needle stop position
- 15How do I clean the race?
- 16How to set up the wireless network connection with the wizard on the machine
- 17I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 18E92001 appears on the Artspira app screen.
- 19M5612301 appears on the Artspira app screen.
- 20Data cannot be transferred even though the machine number has been input. (M5622201)
- 21The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 22Stitches are skipped
- 23How do I attach or remove the embroidery frame ?
- 24How do I change the needle ?
- 25Introducing the Brother Artspira application
- 26Upper thread breaks.
- 27[Embroidery machine users] How to retrieve the data transferred from Artspira
- 28M6331001 appears on the Artspira app screen.
- 29How to find the security information (SSID and network key) for your home network
- 30"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 31"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 32Fabric puckers
- 33How do I restart embroidering if the thread breaks or the bobbin runs out of thread during embroidering?
- 34"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 35M4345001 appears on the Artspira app screen.
- 36About the contents and data treated by Artspira app
- 37M5622201 appears on the Artspira app screen.
- 38M4341001 appears on the Artspira app screen.
- 39M3124301 appears on the Artspira app screen.
- 40M2513631 appears on the Artspira app screen.
- 41How to update your machine software by downloading the update file directly to your machine using a wireless network
- 42"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 43"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 44Needle breaks.
- 45Bobbin thread breaks
- 46"Not enough available memory to save." message appears on the LCD. What does it mean?
- 47"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 48When the thread became tangled under the bobbin winder seat
- 49How do I remove or attach the Embroidery foot ?
- 50How do I attach or remove the Embroidery Unit?