FAQs & Troubleshooting
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- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Load envelopes into my machine
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The printer status is Offline or Paused.
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12How do I know which side up my photo paper should be in the tray?
- 13Paper Jam
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19One or more of my colors are not printing (blank).
- 20Improve poor print quality.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Unable to Print 5X
- 26Replace Ink
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Protect your Brother machine against unauthorised access over the network
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Where can I find the ink cartridges for my new Brother machine?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Change the printer driver settings (Windows/macOS)
- 42Make my copied images lighter or darker.
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the BRAdmin Professional software used for?
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48What driver package format is supported by my Linux distribution?
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.