FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Scan and save a document in PDF format (Scan to File)
- 4Paper Jam
- 5When I print, the pages are smudged with ink. What should I do?
- 6Load paper in the paper tray
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9How do I load envelopes into my machine?
- 10Change the printer driver settings (Windows/macOS)
- 11What driver package format is supported by my Linux distribution?
- 12Delete print jobs from the print queue.
- 13Where can I get FaceFilter Studio and what can I do with this application?
- 14Replace Ink
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Can I use AirPrint with my Brother machine?
- 17How to identify your Operating System (OS).
- 18One or more of my colors are not printing (blank). What can I do?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Ink Low
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I cannot remove red-eye.
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Can third party ink be used to refill the ink cartridges?
- 40Where is the USB port on the machine?
- 41I cannot print from my computer via USB.
- 42How do I know which side up my photo paper should be in the tray?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 46The edge of glossy paper is smudged.
- 47Make my copied images lighter or darker.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Cover is Open
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.