FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The printer status is Offline or Paused.
- 12One or more of my colors are not printing (blank).
- 13Improve poor print quality.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Where is the USB port on the machine?
- 19When I print, the pages are smudged with ink.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Set up your Brother machine on a wireless network.
- 24No Paper Fed
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Load paper in the paper tray
- 29Paper Jam
- 30"Offline" appears on the Status Monitor.
- 31Cannot Detect
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34What is Brother iPrint&Scan?
- 35How to identify your Operating System (OS).
- 36Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Cannot Detect Ink Volume
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Change the printer driver settings (Windows/macOS)
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43Wrong Paper Size
- 44Is my Brother machine compatible with Windows Vista?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46The scanner cover support has come off. (With Video Instructions)
- 47Install Starter Ink
- 48Load envelopes
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print using my Brother machine on a wireless network (Mac)