FAQs & Troubleshooting
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201 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Curled or wavy
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Curled (video instructions available)
- 6Curled
- 7Page skewed
- 8I cannot start ControlCenter4.
- 9MANUAL FEED
- 10What kind of paper can I use?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Turn the Toner Save mode on or off
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Jam Rear
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20Hollow print
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Can I print from or scan to Android™ Smartphone?
- 24JAM INSIDE
- 25REPLACE DRUM
- 26The printer status is Offline or Paused.
- 27What is the recommended paper?
- 28All black
- 29What driver package format is supported by my Linux distribution?
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Print Unable
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Poor fixing
- 37Toner specks
- 38Envelope creases
- 39White lines across the page
- 40Faint
- 41Print on envelopes, labels, or thick paper from the manual feed slot.
- 42Black lines down the page
- 43What is Toner Continue Mode?
- 44Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 45No Paper
- 46Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 47Toner Low or Prepare New Toner Cartridge
- 48Drum End Soon
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50How to identify your Operating System (OS).