FAQs & Troubleshooting
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174 Results
- 1How do I change the language setting? (P-touch Editor Lite LAN)
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7Can I print from any software other than P-touch Editor? (for Windows)
- 8How do I transfer label or slip templates?
- 9The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12Printing is not possible. (USB connection)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14The paper settings specified from the server computer are not reflected on the client computer.
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 17How is the print head cleaning cassette used?
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19The tape got jammed or stuck in the printer.
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 22The driver downloaded from the website cannot be installed.
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 26How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 27While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29How to open the Devices and Printers window
- 30"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 31I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33How to identify your Operating System (OS) for Windows or Mac
- 34How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35Creating a label with OpenOffice (Linux®)
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 39Printing is not possible. (P-touch Editor 5.0 for Mac)
- 40Where can I find my Brother printer's serial number?
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 43How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44Printing is not possible. (P-touch Editor5.3 for Mac)
- 45The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47Can I set a different media width when using an OpenOffice template? (Linux®)
- 48How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)