FAQs & Troubleshooting
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182 Results
- 15102/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15231/10/2011I updated the Web BRAdmin and cannot enable the logging function.
- 15326/09/2011Duplex Copy (1-sided to 2-sided)
- 15426/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 15515/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15601/06/2011The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 15726/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 15817/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 15909/09/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 16027/08/2010When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 16122/07/2010Where do I find manuals for my Brother machine?
- 16215/06/2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 16302/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16412/03/2010The paper is skewed when it's printed.
- 16505/03/2010When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 16626/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16729/06/2009How do I factory reset the print server?
- 16803/06/2009How do I clean the drum unit?
- 16923/03/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17010/03/2009Can I buy any MICR toner?
- 17121/11/2008How do I clean the scanner to improve the copy quality?
- 17223/10/2008What is MFL-Pro Suite Software?
- 17322/07/2008When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 17415/02/2008How do I clean the laser scanner window?
- 17515/02/2008What is the recommended paper?
- 17614/01/2008How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 17714/01/2008How do I clear paper jams at the back of the machine?
- 17810/01/2008When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 17909/10/2007I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 18022/06/2007I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 18121/09/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 18210/05/2006I cannot use the "Modules Update" button on Web BRAdmin.