FAQs & Troubleshooting
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262 Results
- 101Print on envelopes, labels, or thick paper from the manual feed slot.
- 102What is AirPrint?
- 103How to identify your Operating System (OS).
- 104Select Receive mode.
- 105Change the printer driver settings (Windows/macOS)
- 106Print both sides of paper or a booklet automatically
- 107I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 108I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 109The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 110Jam 2-sided
- 111I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 112What is the Network Shared printing?
- 1132-sided Disable or 2-sided Disabled
- 114The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 115I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 116What kind of envelopes and labels are recommended for printing?
- 117Protect your Brother machine against unauthorised access over the network
- 118I cannot find some option in the Printing preferences. (For Windows)
- 119What is Brother Web Connect?
- 120Clean the paper pick-up roller
- 121Size Error DX or Size Error 2-sided
- 122Print the Network Configuration Report
- 123How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 124My machine prints documents in inverted colors after updating to Android™ 14.
- 125I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 126Cannot print after a Windows 10 update (June 2020)
- 127Check the remaining ink or toner level (Linux)
- 128Connect your Brother machine to your mobile device via a wireless router or access point.
- 129How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 130Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 131What is Toner Continue Mode?
- 132Discover the MAC address of the Brother network card
- 133What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 134Size mismatch
- 135When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 136The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 137Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 138I cannot find some options in the Print dialog box (macOS 11 or later)
- 139I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 140Wireless setup is requesting a WPS PIN to complete the setup
- 141Scan a document using Brother iPrint&Scan. (macOS only)
- 142I cannot save a file downloaded from the Brother support website (For Windows)
- 143Delete print jobs from the print queue.
- 144Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 145Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 146Scan a document into PaperPort™ using the TWAIN driver
- 147What is the recommended paper?
- 148I can print but cannot scan via network. (For Windows)
- 149Set up your Brother machine on a wireless network.
- 150A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.