FAQs & Troubleshooting
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240 Results
- 101I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 102I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 103When I print images, the quality is not good (Linux)
- 104Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 105"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 106How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 107I cannot save a file downloaded from the Brother support website (For Windows)
- 108Scan from the Brother iPrint&Scan application using Windows Phone.
- 109Open the Status Monitor
- 110I cannot find some option in the Printing preferences. (For Windows)
- 111Cannot Detect Ink Volume
- 112Print a web page from iPrint&Scan when using an Android™ mobile device.
- 113Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 114Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 115Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 116Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 117Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 118After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 119Unable to Scan AX
- 120Unable to Print 7X
- 121High Temperature
- 122Locate files scanned with ControlCenter2 (For Macintosh)
- 123Discover the MAC address of the Brother network card
- 124Where can I find the ink cartridges for my new Brother machine?
- 125No Ink Cartridge
- 126I can print but cannot scan via network. (For Mac)
- 127Can I print directly onto DVDs or CDs?
- 128When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 129When I print photos, the color quality is not good.
- 130Wrong Paper Size
- 131Create or view a XML Paper Specification document
- 132How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 133Is my Brother machine compatible with Windows Vista?
- 134I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 135Why is it necessary for my machine to go through regular cleaning cycles?
- 136Scan a document using "Scanner and Camera Wizard" in Windows XP
- 137Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 138Where can I find my Brother machine's serial number?
- 139I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 140What is the recommended paper?
- 141Uninstall the Brother Software and Drivers (Windows)
- 142Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 143I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 144I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 145I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 146The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 147The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 148"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 149Command List of brscan. (Linux)
- 150How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)