FAQs & Troubleshooting
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181 Results
- 10127/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 10225/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10319/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10426/08/2014What is a "Generic PCL Driver"?
- 10519/08/2014Print overrun
- 10619/08/2014Memory full
- 10709/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 10817/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 10917/01/2014Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11017/01/2014Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11117/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 11217/01/2014How do I install the Optional Tray Unit?
- 11317/01/2014How do I install additional memory?
- 11430/10/2013The printer prints unexpectedly or it prints garbage.
- 11518/06/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11618/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11717/05/2013Printouts have toner specks.
- 11817/05/2013Printouts (envelopes) have creases.
- 11917/05/2013Printouts are faint.
- 12017/05/2013Print on both sides of the paper.
- 12117/05/2013Print on labels and envelopes from the MP tray.
- 12214/05/2013What is the default node name of the Brother Print Server?
- 12310/05/2013Black toner marks appear across the page.
- 12410/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 12510/05/2013White lines appears down the page.
- 12610/05/2013Lines appears across the page.
- 12710/05/2013White lines appear across the page.
- 12810/05/2013White lines or bands or ribbing across the page.
- 12910/05/2013What do the LED indications mean?
- 13009/05/2013Printouts are with gray background.
- 13109/05/2013How do I clear paper jams?
- 13209/05/2013The image is ghosted.
- 13326/04/2013White spots appear in areas of dense black printing.
- 13426/04/2013Vertical black lines appear on the printout.
- 13525/04/2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 13625/04/2013Print a Printer Settings page.
- 13725/04/2013Output sheets are completely black.
- 13827/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13928/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 14008/05/2012My Brother machine misfeeds paper.
- 14108/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14227/03/2012I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 14320/03/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14412/03/2012Print the Network Configuration List.
- 14526/01/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14620/12/2011Drum End Soon
- 14716/12/2011Replace the toner cartridge
- 14815/11/2011The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 14915/11/2011What is the recommended paper?
- 15008/11/2011I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.