FAQs & Troubleshooting
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182 Results
- 10124/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 10224/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10524/03/2016Scan a document in Mac OS X 10.7.
- 10624/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10723/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10823/03/2016What is the BRAdmin Professional software used for?
- 10906/04/2015Is my Brother machine compatible with Windows Vista?
- 11015/12/2014Can I check the remaining life of my Brother machine's drum?
- 11125/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11220/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11319/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11419/09/2014Scan a document in Mac OS X 10.6.
- 11526/08/2014What is a "Generic PCL Driver"?
- 11604/08/2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 11709/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 11817/01/2014Change the user interface of ControlCenter3
- 11917/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12017/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12117/01/2014Scan an image and insert it in a Windows XP application
- 12217/01/2014Scan a document from a Windows XP application
- 12317/01/2014How do I clear paper jams inside the machine?
- 12418/06/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12518/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12615/05/2013How do I clean white or black spots on printed documents?
- 12710/05/2013How do I clean the corona wire?
- 12809/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 12925/04/2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 13027/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13128/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 13226/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13328/01/2013The keys on the control panel do not respond.
- 13411/01/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 13508/01/2013How do I know the current network configuration?
- 13602/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13718/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13815/05/2012Make copies using my Brother machine.
- 13911/05/2012Scan a document from a Windows Vista application
- 14011/05/2012Where can I find my Brother machine's serial number?
- 14108/05/2012My Brother machine misfeeds paper.
- 14220/03/2012I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14319/03/2012Replace the toner cartridge
- 14426/01/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14515/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 14608/11/2011I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 14708/11/2011Scan a document from the Windows Vista Photo Gallery
- 14807/11/2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 14907/11/2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 15002/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.