FAQs & Troubleshooting
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182 Results
- 101Replace the drum unit.
- 102How do I know the current network configuration?
- 103Use the Network Connection Repair Tool (Windows)
- 104What is the difference between the toner cartridge and the drum unit?
- 105I can print but cannot scan via network. (For Windows)
- 106I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 107Can I check the remaining life of my Brother machine's drum?
- 108My Brother machine misfeeds paper.
- 109Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 110Can I buy any MICR toner?
- 111I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 112Windows 10 Support Information
- 113The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 114How to identify your Operating System (OS).
- 115I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 116A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 117What is the Network Shared printing?
- 118I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 119When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 120I am sharing my Brother machine. I can print but cannot scan.
- 121I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 122How do I clean the drum unit?
- 123Which E-mail packages are compatible with ControlCenter3?
- 124Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 125What is a "Generic PCL Driver"?
- 126When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 127When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 128Replace the toner cartridge
- 129I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 130Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 131ControlCenter3 displays a blank screen at startup (Windows)
- 132Install PaperPort™ 12SE / 14SE onto Windows 10.
- 133How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 134Open the "Scanners and Cameras" and Properties.
- 135The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 136The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 137Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 138Discover the MAC address of the Brother network card
- 139"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 140Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 141I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 142Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 143Where can I find my Brother machine's serial number?
- 144When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 145When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 146I cannot install the driver when using the Driver Install Tool. (Linux)
- 147I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 148When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 149Supported models of Universal Printer Driver for PCL
- 150I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.