FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 51I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 52What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 53What is the recommended paper?
- 54Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 55I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 56I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 57I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 58How to identify your Operating System (OS).
- 59Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 60Size Error DX or Size Error 2-sided
- 61Print on envelopes, labels, or thick paper from the manual feed slot.
- 62My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 63What kind of envelopes and labels are recommended for printing?
- 64Enable the Brother machine's network interface.
- 65Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 66What is Brother Web Connect?
- 67Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 68I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 69Manual Feed
- 70Toner Low or Prepare New Toner Cartridge
- 71Drum End Soon
- 72White lines down the page
- 73Lines across the page
- 74I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 75I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 76I cannot find some options in the Print dialog box (macOS 11 or later)
- 77I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 78I cannot print on a wireless (Wi-Fi) network (Windows)
- 79How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 80Easy Scan to E-mail
- 81I cannot save a file downloaded from the Brother support website (For Windows)
- 82Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 83Scan from the Brother iPrint&Scan application using Windows Phone.
- 84Delete print jobs from the print queue.
- 85I cannot find some option in the Printing preferences. (For Windows)
- 86Printing/ Scanning with a mobile device
- 87The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 88Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 89Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 90Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 91The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 92Change the printer driver settings (Windows/macOS)
- 93Print both sides of paper or a booklet automatically
- 94I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 95Envelope creases
- 96Confirm that a FAX I sent was received correctly.
- 97Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 98Smudges on printed pages (Poor fixing)
- 99White spots or black spots at 94 mm (3.7 in.) intervals
- 100Toner specks