FAQs & Troubleshooting
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381 Results
- 51Make my copied images lighter or darker.
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 54Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 55Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 56How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 57Change the number of times my Brother machine rings before it answers.
- 58Replace Ink
- 59I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 60Combine multiple scanned documents into a single file with PaperPort™
- 61I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 62Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 63Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 64I am unable to change my Brother machine's Receive Mode.
- 65Discover the MAC address of the Brother network card
- 66Set up my Brother machine to forward the received faxes to another location.
- 67Can third party ink be used to refill the ink cartridges?
- 68When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 69Forward a fax to another fax machine when my machine has a mechanical problem.
- 70My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 71Add your Brother machine with AirPrint (macOS)
- 72Wireless setup is requesting a WPS PIN to complete the setup
- 73I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 74Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 75I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 76How do I know which receive mode to select?
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 78One or more of my colors are not printing (blank).
- 79What is the recommended paper?
- 80I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 81I'm using Macintosh. What is the PreScan option used for?
- 82Cannot print after a Windows 10 update (June 2020)
- 83I cannot save a file downloaded from the Brother support website (For Windows)
- 84I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 85Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 87Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 88I cannot make borderless prints.
- 89Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 90Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 91Ink Absorber Full
- 92The edge of glossy paper is smudged.
- 93Configure a cover page for PC-FAX.
- 94How many times will my Brother machine automatically redial a number?
- 95Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 96Cover is Open
- 97When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 98Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 99Improve poor print quality.
- 100What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?