FAQs & Troubleshooting
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322 Results
- 51The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 52I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 53When I try to send a fax the message "FAX # Restricted" appears on the display.
- 54I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 55I'm using Macintosh. What is the PreScan option used for?
- 56My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 57The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 58Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 59Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 60I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 61Change the printer driver settings (Windows/macOS)
- 62When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 63I am asked to enter a password when starting the Remote Setup application. What is the password?
- 64Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 65How do I clear the message "Jam Duplex" from the LCD?
- 66How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 67What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 68Why doesn't the machine answer when receiving a call?
- 69Can I use non-Brother or third party supplies with the Brother machine?
- 70Print on labels and envelopes from the MP tray.
- 71I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 72ControlCenter3 displays a blank screen at startup (Windows)
- 73Protect your Brother machine against unauthorised access over the network
- 74Use the Universal Printer Driver for PCL
- 75I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 76I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 77I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 78I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 79I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 80When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 81Pre-Required Procedures (Linux)
- 82Can I use voice mail on the same line as my Brother machine?
- 83I cannot send a fax using PC-FAX (Windows 10)
- 84The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 85The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 86Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 87Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 88How do I clear the message "Document Jam" from the LCD display?
- 89When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 90Can I print from DOS applications?
- 91When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 92What is the BRAdmin Professional software used for?
- 93"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 94When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 95Scan from the Brother iPrint&Scan application using Windows Phone.
- 96Remotely access my Brother machine to forward my faxes to another machine.
- 97The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 98When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 99I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 100Store numbers on my Brother machine for easy dialing.