FAQs & Troubleshooting
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- 51When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 52When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 53How do I clear Machine Error 46?
- 54When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 55Can I print a report that will show all of my Speed Dial and Group numbers?
- 56I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 57Create or view a XML Paper Specification document
- 58I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 59One or more of my colors are not printing (blank). What can I do?
- 60Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 61How do I clean the Scanner to improve the copy or fax quality?
- 62Can I confirm that the FAX was sent correctly?
- 63I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 64How do I print envelopes?
- 65Windows 10 Support Information
- 66Open the "Scanners and Cameras" and Properties.
- 67When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 68I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 69I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 70When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 71Scan a document using "Scanner and Camera Wizard" in Windows XP
- 72The keys on the control panel do not respond.
- 73Cannot print after a Windows 10 update (June 2020)
- 74Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 75Important points for specifying the scan area (Linux)
- 76I cannot print from my computer via USB.
- 77How many times will my Brother machine automatically redial a number?
- 78Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 79I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 80How do I receive faxes when the Brother machine is in Manual Mode?
- 81I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 82Where can I get FaceFilter Studio and what can I do with this application?
- 83Can third party ink be used to refill the ink cartridges?
- 84I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 85Scan a document in Windows 8 and Windows 10.
- 86When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 87Where is the USB port on the machine?
- 88When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 89I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 90Why are the faxes I send always received with a black vertical line down the page?
- 91The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 92How do I factory reset the print server?
- 93Where do I find manuals for my Brother machine?
- 94I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 95I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 96To install the printer driver easily using a tool. (Linux)
- 97When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 98Open the Control Panel (For Windows)
- 99"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 100The ink cartridges run out very quickly. Is there any reason for that?