FAQs & Troubleshooting
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- 51The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 52Change the user interface of ControlCenter3
- 53How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 54Why doesn't the machine answer when receiving a call?
- 55I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 56The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 57Verify if the Brother machine has a dial tone
- 58How do I clear the message "Unable to ..." or "... Unable" ?
- 59When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 60Adjust the Sleep Mode setting.
- 61"Offline" appears on the Status Monitor.
- 62The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 63Stop my Brother machine from automatically redialing a number.
- 64Change the printer driver settings (Windows/macOS)
- 65Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 66I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 67Which E-mail packages are compatible with ControlCenter3?
- 68When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 69Send the same fax to multiple fax numbers.(Broadcasting)
- 70When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 71I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 72I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 73I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 74Open the Status Monitor
- 75Open the Control Panel (For Windows)
- 76A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 77I cannot print from my computer via USB.
- 78Windows 7 Support Information
- 79How do I clear the message "Cannot Detect" from the display?
- 80I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 81Scan a document into ScanSoft™ PaperPort™ 11SE
- 82Scan a document in Mac OS X 10.7.
- 83I am having a problem receiving faxes.
- 84Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 85What is the "Station ID" and how do I set it?
- 86Images of the thumbnail page from the media (memory) card won't print.
- 87I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 88My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 89Configure and use the Scan Key Tool (Linux)
- 90I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 91Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 92I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 93I am unable to print from a client PC to a printer on a print server. (Linux)
- 94I cannot find some option in the Printing preferences. (For Windows)
- 95Locate files scanned with ControlCenter3 (For Windows)
- 96How do I cancel a Broadcast fax in progress?
- 97I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 98Wrong Paper Size
- 99Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 100Create or view a XML Paper Specification document