FAQs & Troubleshooting
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287 Results
- 51When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 52I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 53Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 54When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 55When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 56Spots are printed at 75mm.
- 57What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 58How do I install additional memory?
- 59Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 60Can I print on transparencies e.g. for overhead projectors?
- 61Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 62Locate files scanned with ControlCenter2 (For Macintosh)
- 63Is my Brother machine compatible with Windows Vista?
- 64When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 65Printouts have toner scatter or toner stain.
- 66How do I clear the message "Jam Rear" from the LCD display?
- 67White streaks or bands appear down the page.
- 68When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 69How do I factory reset the print server?
- 70How do I turn off/on the Toner Save Mode?
- 71Pre-Required Procedures (Linux)
- 72I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 73I cannot save a file downloaded from the Brother support website (For Windows)
- 74Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 75The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 76The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 77Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 78I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 79I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 80I can print but cannot scan via network. (For Mac)
- 81I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 82I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 83My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 84White spots or hollow print appears.
- 85I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 86I installed scan-key-tool, but it does not work. (Linux)
- 87Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 88Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 89How do I clean the scanner to improve the copy quality?
- 90I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 91My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 92Cannot print after a Windows 10 update (June 2020)
- 93Uninstall Scan-key-tool. (Linux)
- 94Check the firmware version.
- 95Scan from the Brother iPrint&Scan application using Windows Phone.
- 96Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 97I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 98Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 99Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 100Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?