FAQs & Troubleshooting
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201 Results
- 51Toner Low or Prepare New Toner Cartridge
- 52Curled (video instructions available)
- 53Drum End Soon
- 54What kind of paper can I use?
- 55Envelope creases
- 56White lines, bands or ribbing across the page
- 57White lines across the page
- 58Faint
- 59Ghost
- 60Where can I download Brother iPrint&Scan application for Mac?
- 61I installed scan-key-tool, but it does not work. (Linux)
- 62I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 63Scan a document using Brother iPrint&Scan. (macOS only)
- 64Open the "Scanners and Cameras" and Properties.
- 65A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 66The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 67I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 68I cannot print from my computer via USB.
- 69Scan and save a document in PDF format for Windows (Scan to File)
- 70Duplex Copy (1-sided to 2-sided)
- 71I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 72Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 73When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 74In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 75Curled or wavy
- 76I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 77Turn the Toner Save mode on or off
- 78I cannot install the driver when using the Driver Install Tool. (Linux)
- 79Configure the Scan to Email Feature (Linux)
- 80Configure and use the Scan Key Tool (Linux)
- 81My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 82The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 83I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 84To install the printer driver easily using a tool. (Linux)
- 85Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 86A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 87Install PaperPort™ 12SE onto Windows 10.
- 88Windows 10 Support Information
- 89When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 90"Offline" appears on the Status Monitor.
- 91Download a file from the "Downloads" section and save it to Windows 8 computer.
- 92The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 93Can I use AirPrint with my Brother machine?
- 94How to identify your Operating System (OS).
- 95I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 96I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 97I cannot start ControlCenter4.
- 98Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 99The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 100When I scan a document using ControlCenter, the scanned file size is too big.