FAQs & Troubleshooting
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202 Results
- 51I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 52When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 53ControlCenter3 displays a blank screen at startup (Windows)
- 54I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 55My Brother machine misfeeds paper.
- 56I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58Important points for specifying the scan area (Linux)
- 59Windows 10 Support Information
- 60Open the Control Panel (For Windows)
- 61I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 62A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 63Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 64Scan a document from the Windows Vista Photo Gallery
- 65When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 66I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 67Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 68How do I clean white or black spots on printed documents?
- 69Printing on thick paper or transparencies.
- 70When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 71Uninstall the drivers. (Mac OS X 10.5)
- 72When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 73What can happen if the wrong paper is used in your machine.
- 74When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 75When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 76Configure and use the Scan Key Tool (Linux)
- 77Uninstall Scan-key-tool. (Linux)
- 78How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 79I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 80The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 81What is the difference between the toner cartridge and the drum unit?
- 82When I scan a document using ControlCenter, the scanned file size is too big.
- 83When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 84Change the user interface of ControlCenter3
- 85Scan a document in Mac OS X 10.7.
- 86Scan a document in Mac OS X 10.6.
- 87Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 88Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 89I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 90I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 91I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 92I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 93All print jobs are aborted and nothing is printed. (Linux)
- 94Firewall port requirements of the Scan Key Tool (Linux)
- 95Check the firmware version.
- 96How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 97Open the "Scanners and Cameras" and Properties.
- 98The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 99The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 100I cannot print from my computer via USB.