FAQs & Troubleshooting
![]() |
Popular |
204 Results
- 51When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 52I'm using Macintosh®. What are the settings in the Scanner window used for?
- 53Important points for specifying the scan area (Linux)
- 54"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 55Scan using XSane or GIMP (Linux)
- 56I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 57Open the "Scanners and Cameras" and Properties.
- 58I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 59Printing on thick paper or transparencies.
- 60Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 61Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 62Uninstall the drivers. (Mac OS X 10.5)
- 63Uninstall the drivers (Windows)
- 64I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 65What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 66Where do I find the complete User's Guide?
- 67Configure the Scan to Email Feature (Linux)
- 68The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 69Paper size settings are unavailable when I print from OpenOffice (Linux)
- 70Firewall port requirements of the Scan Key Tool (Linux)
- 71Check the firmware version.
- 72Open the Control Panel (For Windows)
- 73Install the built-in drivers (For Windows 8 and Windows 10)
- 74When I scan a document using ControlCenter, the scanned file size is too big.
- 75I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 76Scan a document in Mac OS X 10.7.
- 77How do I clean the laser scanner window?
- 78After I installed Sun JavaVM, some applications will not work correctly.
- 79Where can I find the serial number for my unit?
- 80When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 81I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 82I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 83I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 84I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 85Configure scan settings without administrator privileges (Linux)
- 86Pre-Required Procedures (Linux)
- 87Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 88Windows 10 Support Information
- 89The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 90How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 91When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 92My Brother machine misfeeds paper.
- 93Which E-mail packages are compatible with ControlCenter3?
- 94How can I change the print resolution?
- 95"Paper Jam Inside" error appears on the LCD. What should I do?
- 96"Document Jam" error appears on the LCD. What should I do?
- 97I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 98When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 99I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 100Uninstall the drivers. (Mac OS X 10.2 - 10.4)