FAQs & Troubleshooting
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212 Results
- 51I installed scan-key-tool, but it does not work. (Linux)
- 52Delete a network scanner entry. (Linux)
- 53All print jobs are aborted and nothing is printed. (Linux)
- 54I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 55I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 56Install the built-in drivers (For Windows 8 and Windows 10)
- 57Windows 7 Support Information
- 58How do I make copies using my Brother machine?
- 59Change the user interface of ControlCenter3
- 60Why is it necessary for my machine to go through regular cleaning cycles?
- 61How do I clean the Scanner to improve the copy quality?
- 62Improve poor print quality.
- 63When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 64I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 65Cannot print after a Windows 10 update (June 2020)
- 66Paper size settings are unavailable when I print from OpenOffice (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 69Firewall port requirements of the Scan Key Tool (Linux)
- 70Pre-Required Procedures (Linux)
- 71Check the firmware version.
- 72"Offline" appears on the Status Monitor.
- 73I cannot find some option in the Printing preferences. (For Windows)
- 74The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 75I still receive the error message "Paper Jam" after I removed the jammed paper.
- 76I cannot print from my computer via USB.
- 77The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 78My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 79When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 80I cannot scan via USB. (Mac OS X)
- 81Scan multiple pages into one file instead of each scan being saved as a separate file.
- 82I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 83I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 84When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 85I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 86When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 87When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 88Glossy Paper does not feed correctly. What can I do?
- 89When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 90The keys on the control panel do not respond.
- 91I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 92Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 93Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 94Images of the thumbnail page from the media (memory) card won't print.
- 95I cannot install Brother drivers on Debian 10 or later (Linux)
- 96Scan using XSane or GIMP (Linux)
- 97I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 98I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 99I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 100I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)