FAQs & Troubleshooting
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208 Results
- 51I cannot print from my computer via USB.
- 52The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 53Scan multiple pages into one file instead of each scan being saved as a separate file.
- 54Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 55Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 56Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 57Where can I get FaceFilter Studio and what can I do with this application?
- 58When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 59Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 60Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 61Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 62I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 63Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 64I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 65How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 66When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 67Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 68The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 69I cannot make borderless prints.
- 70Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 71When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 72Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 73Scan a document in Mac OS X 10.7.
- 74Scan a document using "Scanner and Camera Wizard" in Windows XP
- 75Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 76Scan an image and insert it in a Windows XP application
- 77How do I clear the message "Unable to..." or "... Unable" ?
- 78Uninstall the drivers. (Mac OS X 10.5)
- 79Set the date and time
- 80Improve poor print quality.
- 81I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 82What driver package format is supported by my Linux distribution?
- 83When I print images, the quality is not good (Linux)
- 84The driver installation finished successfully but I cannot print. (Linux)
- 85The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 86The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 87I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 88My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 89Can I print directly onto DVDs or CDs?
- 90Windows 7 Support Information
- 91"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 92When I make a copy the image or text is cut off. What can I do?
- 93The print speed is very slow when I use XML Paper Specification Printer Driver.
- 94When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 95In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 96Scan a document from a Windows Vista application
- 97When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 98I'm unable to access the memory (media) card in the media slot. What can I do?
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)