FAQs & Troubleshooting
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182 Results
- 51When I scan a document using ControlCenter, the scanned file size is too big.
- 52When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 53Uninstall the drivers. (Mac OS X 10.5)
- 54I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 55What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 56My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 57"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 58Windows 7 Support Information
- 59I cannot scan via USB. (Mac OS X)
- 60Cannot print after a Windows 10 update (June 2020)
- 61Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 62The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 63The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 64Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 65I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 66I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 67Locate files scanned with ControlCenter2 (For Macintosh)
- 68Locate files scanned with ControlCenter3 (For Windows)
- 69The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 70The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 71I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 72I am using Windows. When I print a document, the printed page is blank. What should I do?
- 73Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 74Is my Brother machine compatible with Windows Vista?
- 75How do I clean white or black spots on printed documents?
- 76Can I use non-Brother or third party supplies with the Brother machine?
- 77What is the recommended paper?
- 78I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 79When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 80Scan an image and insert it in a Windows XP application
- 81Scan a document from a Windows XP application
- 82How do I clean the scanner to improve the copy quality?
- 83How do I factory reset the print server?
- 84Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 85Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Print a web page from iPrint&Scan when using an Android™ mobile device.
- 87Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 88Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 89The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 90I cannot print from my computer via USB.
- 91The paper is skewed when it's printed.
- 92I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 93Scan a document into ScanSoft™ PaperPort™ 11SE
- 94I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 95In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 96Scan a document from a Windows Vista application
- 97How do I clean the laser scanner window?
- 98The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 99The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 100I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.