FAQs & Troubleshooting
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204 Results
- 51What are the recommended specifications for the paper I should use on my product?
- 52"Paper Jam Inside" error appears on the LCD. What should I do?
- 53"Paper Jam Tray" error appears on the LCD. What should I do?
- 54Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 55When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 56When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 57The downloaded driver's name is different from my machine's name. (Linux)
- 58Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 59Change the user interface of ControlCenter3
- 60How do I clean the scanner glass?
- 61How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 62I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 63Pre-Required Procedures (Linux)
- 64ControlCenter3 displays a blank screen at startup (Windows)
- 65How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 66Change the printer driver settings (Windows/macOS)
- 67The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 68I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 69Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 70In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 71Scan a document in Mac OS X 10.6.
- 72"Document Jam" error appears on the LCD. What should I do?
- 73How do I clean the corona wire?
- 74Uninstall the drivers. (Mac OS X 10.5)
- 75I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 76I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 77Configure the Scan to Email Feature (Linux)
- 78The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 79When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 80How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 81I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 82To install the printer driver easily using a tool. (Linux)
- 83Check the firmware version.
- 84Open the Control Panel (For Windows)
- 85Install the built-in drivers (For Windows 8 and Windows 10)
- 86I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 87My Brother machine misfeeds paper.
- 88Scan a document using "Scanner and Camera Wizard" in Windows XP
- 89Scan a document in Windows 8 and Windows 10.
- 90I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 91The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 92Replace the toner cartridge
- 93How do I clear vertical lines or streaks that appear in the copies I made?
- 94Large characters are printed incorrectly. (Linux)
- 95Configure scan settings without administrator privileges (Linux)
- 96I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 97When printing with monochrome laser printer, the print position shifts. (Linux)
- 98I cannot save a file downloaded from the Brother support website (For Windows)
- 99Delete print jobs from the print queue.
- 100Open the "Scanners and Cameras" and Properties.